Privacy Policy

Information We Collect

Personal Information

We collect information that you provide directly to us when you:

• Create an account as an attendee or event organizer
• Set up or manage an organization
• Create, publish, or manage events
• Purchase tickets or register for events
• Book venues or manage venue listings
• Process payments or receive payouts
• Communicate with us or other users

This information may include:

• Account Information: Name, email address, password, phone number, profile photo
• Organization Data: Organization name, business details, tax information, branding assets
• Event Information: Event details, descriptions, schedules, pricing, capacity
• Payment Information: Credit card details, billing address, payment history (processed securely through our payment providers)
• Venue Details: Venue specifications, availability, pricing, photos, location data
• Communication Data: Messages, support tickets, feedback, reviews

Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, features used, time spent on platform, click patterns
• Location Data: Approximate location based on IP address or precise location if you grant permission
• Cookies and Tracking: See our Cookie Policy for details

How We Use Your Information

We use the information we collect to:

Provide and Improve Services

• Create and manage your account
• Process event registrations and ticket purchases
• Facilitate venue bookings and availability management
• Process payments and manage financial transactions
• Enable multi-tenant organization management
• Provide customer support and respond to inquiries
• Improve platform functionality and user experience
• Develop new features and services

Communications

• Send transactional emails (ticket confirmations, booking receipts, password resets)
• Provide event updates and reminders
• Send administrative notifications about your account or services
• Deliver marketing communications (with your consent, where required)
• Notify you about changes to our policies or services

Security and Compliance

• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our terms
• Protect the rights and safety of our users
• Conduct audits and data analysis

Information Sharing and Disclosure

We may share your information in the following circumstances:

With Event Organizers

When you register for an event or purchase tickets, we share your registration information with the event organizer to facilitate your attendance and enable them to manage their event.

With Venue Providers

When you book a venue, we share necessary information with the venue provider to complete the booking and facilitate communication.

Service Providers

We work with third-party service providers who perform services on our behalf:

• Payment processors (Stripe, PayPal, etc.) for transaction processing
• Cloud hosting services for data storage and infrastructure
• Email service providers for communications
• Analytics providers for usage insights
• Customer support tools
• Security and fraud prevention services

Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or security issues
• Enforce our Terms of Service

Business Transfers

In connection with any merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption in transit (TLS/SSL) and at rest
• Secure payment processing through PCI-DSS compliant providers
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

For more details, see our Security Policy.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a portable format
• Export your event data, attendee lists, and transaction history

Correction and Deletion

• Update or correct inaccurate information through your account settings
• Request deletion of your personal information (subject to legal retention requirements)
• Close your account and associated data

Marketing Communications

• Opt out of marketing emails via unsubscribe links
• Manage communication preferences in your account settings
• Note: You will still receive transactional and service-related communications

Cookies and Tracking

• Control cookies through your browser settings
• Manage preferences through our cookie consent tool
• Opt out of analytics tracking where available

To exercise these rights, contact us at privacy@connecty.com.

Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce agreements
• Maintain business records and analytics

Event and transaction data is typically retained for 7 years for accounting and legal purposes. When you close your account, we delete or anonymize your personal information within 90 days, except where retention is required by law.

International Data Transfers

Connecty operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions for countries with equivalent data protection
• Privacy Shield certification (where applicable)

Children's Privacy

Connecty is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete it promptly.

Third-Party Links and Services

Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy with a new "Last updated" date
• Sending email notification for significant changes
• Displaying a prominent notice on our platform

Your continued use of Connecty after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: